If you’re not satisfied with the quality of the products you received, please get in touch with us right away within 7 days you receive the item and we’ll do everything we can to investigate and find a solution. If you report beyond the given duration, your claims will be rejected. Thank you.
If your claim is validated by our quality assurance team, we will be happy to send a complimentary replacement order as quickly as possible.
We’d much rather fix any problems and send a replacement order to make sure you are happy with your order. If you cannot wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.
Please check the item when you receive it and report immediately if you think there are any defects
Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you provided. Contact us immediately within 7 days to process the refund.
If you provide an address that is considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
If you are not able to receive the order at the address, the shipments may be available for pick up at the local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. Please inform us immediately within 3 days to resend the item or else we will considered it void.
Note: Just inform us immediately if you have concerns or claims in your ordered products so that we can immediately address your problem. Thank you.